Terms & Conditions 

Quotes:
-Quote are valid for 7 calendar days.
-Quotes are bespoke and are based on a number of details including size, design, delivery ect.
-In the event of your date becoming filled by another order prior to your deposit being paid, Cake on the Lake is not obliged to honour the quotation.

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Payment:
-A non-refundable deposit is required to secure your booking & reserve your date in my diary.
-Deposits are non-refundable.
-By paying your deposit you are accepting these terms & conditions.
-The final balance payment is due 4 weeks prior to your wedding date.
-Where the final payment is late Cake on the Lake accepts no responsibility should I be unable to purchase any materials needed to complete your cake design as agreed in your order.
- Where final payment is not made by the due date stated on your invoice Cake on the Lake has the right to cancel your order and the deposit is forfeited.

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Alterations: 
-Wherever possible I will try to accommodate any changes you wish to make to your cake order. Please be aware this may incur additional cost.
-No changes can be made with less than 4 weeks prior to delivery/collection.

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Delivery/Collection
-Delivery and set up can be included in your cake quotation. This will cover time & mileage.
-I will liaise with your wedding venue prior to delivery to schedule a delivery time & to ensure all arrangements such as the table/stand will be ready for the cakes arrival.
-Should you wish to collect your cake all transport/storage/assembly instructions will be provided prior to collection. I will provide you with address & collection time/date details. Once the cake has been collected the responsibility of its safety lies with the client and Cake on the Lake is not liable for any damage thereafter.

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Buttercream Cakes
-Buttercream cakes are not as stable as a sugar paste cake therefore Cake on the Lake does not do buttercream in the warm summer months unless venue confirms they will keep in a cooler or airconditioned room (May-August).

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Fresh Flowers
-The responsibility of the quality & freshness of fresh flowers lies with the client's florist and not Cake on the  Lake.

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Allergies:
-Nuts/peanuts & products containing nuts/peanuts are not handled in my kitchen however some products used have a may contain/made in a factory warning label on them.
-It is the clients responsibility to advise Cake on the Lake of any allergy requirements upon booking.
-Allergen information will be provided to the venue upon delivery of the cake. 
-For collections allergen information will be on the box.
-Please ask if  you would like a full list of ingredients.

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Best Before date:
-For freshness and the best quality I recommend:
    Cakes to be eaten within 3-5 days
   
Cancellations:
-Please notify Cake on the Lake ASAP should you wish to cancel your order. Deposits are non-refundable.
-Cancellation charges are as follows:
  More than 12 weeks before your date - Deposit    
  12 weeks to 4 weeks before your date - Deposit plus 50% of the remaining cost.
  Less than 4 weeks before your date - Full amount due.
-If you would like to postpone your order please notify Cake on the Lake ASAP.  I will always try to accomodate your new date however if  this is not possible please note your deposit is non refundable. If I can accomodate your new date your deposit will be transferred.
-Please note additional cost may be added to move your booking to a new date.
- Cake on the Lake is not liable for any delays/problems owing to but not limited to accidents, incidents, disasters, pandemics, severe weather, illness, injury or death, or any force majeure.
-In the rare event Cake on the Lake has to cancel your order due to illness or other unforeseen circumstances, all monies paid will be refunded within 10 calendar days by bank transfer.

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The Product:
-Please note all products made by Cake on the Lake are handmade therefore there will be slight variations/differences in appearance.

-Cake on the Lake reserves the right to use photos of your products for advertisement via the website, social media, brochures, competitions etc.